Prescription Clerk

Exciting Job Opportunity – Join Our Team!
Are you looking for a dynamic and rewarding role in a friendly and professional healthcare environment? We are seeking a dedicated Prescription Clerk to join our team!
✅ 16 hours per week Mondays & one other day (day to be mutually agreed)
✅ Work with patients, GPs, pharmacists, and the wider healthcare team
✅ Make a real difference in patient care!
This is a fantastic opportunity for an organised, patient-focused individual who enjoys working in a fast-paced environment.
What We’re Looking For:
• Customer service skills in a fast-paced environment are essential.
• Fast and accurate data entry skills are required.
• Excellent numeracy skills and attention to detail when processing information.
• Kind and empathetic approach when dealing with patients.
• Willingness to work extra hours to cover holidays and sickness is essential.
Job Summary:

We are seeking a detail-oriented and proactive Prescription Clerk to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You’ll be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

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Job Responsibilities:
Prescription Clerk Duties:
• Process routine prescription requests (via Syst1, email and paper repeats) within 2 working days of receipt.
• Manage prescription queries accordingly.
• Liaise with Practice Manager and clinical team with any areas of concern.
• Liaise with medicines management team relating to any queries.
• Ensure that patients are notified immediately of any medicines changes.
• Check medication discharge summaries and other hospital correspondence and alter any changes on patient records and then pass back to the GP.
• Liaise with chemists, patients, nursing homes and hospitals when needed.
• Synchronise medicines that are on repeat so they all finish at the same time.
• If a medication review for a patient is overdue, book the patient with the clinical pharmacist.
• If there is a manufacturer's or supply problem, liaise with the chemist or medicines optimisation team for an alternative. Issue prescription and advise patient of the change.
• Add new patients' medication and pass to GP.
• Check for over and under usage of medication.
• Delete medications that have not been issued for 12 months (every three months).
• Any other reasonable administrative duties as directed by the Department Supervisor, The Practice Manager or Partner.

General Responsibilities:
• Maintain patient confidentiality and adhere to data protection regulations.
• Follow practice protocols and procedures to ensure compliance and efficiency.
• Promote a safe working environment by adhering to health and safety regulations.
• Support equality and diversity in the workplace.
• Participate in ongoing professional development and mandatory training.
• Communicate effectively with colleagues, patients, and external healthcare providers.
• Contribute to practice improvements and participate in audits.
Additional Requirements:
• This role is subject to safer recruitment checks, including reference checking a satisfactory enhanced DBS check, in line with NSPCC safer recruitment guidelines.
• Should you be offered the role, a pre-employment occupational health check will be required.
• The practice is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.
Apply today and be part of a supportive and forward-thinking team!

Application Process:
Please complete the application forms and return to tracyrobertson@nhs.net
We are not advertising a closing date, we will start the selection process as soon as we start to receive applications. Therefore if this role is of interest to you, please complete the application form and return promptly.

Interviews w.c 2nd June