Urgent appointments
To request an urgent appointment for an “on the day” appointment (Monday to Friday)
- phone us on 01354 661922, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your SystmOnline account (on the SystmOnline website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- phone us on 01354 661922, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your SystmOnline account (on the SystmOnline website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your SystmOnline account (on the SystmOnline website)
- fill in an online form on this website
- reply CANCEL to your appointment reminder text message
- phone us on 01354 661922, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on riverside.reception@nhs.net
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Other Local Facilities
Please be aware that MIU’s do not treat under 2’s
Doddington Minor Injury Unit
Doddington Community Hospital, Benwick Road, Doddington, PE15 0UG. Tel: 01354 637078.
Monday – Friday: 8.30am-6pm (X-ray: 9am – 5.45pm) Saturday/Sunday: 9am-5pm (X-ray: 1pm – 4.45pm) Bank holidays: 9am-5pm (X-ray: 1pm-4.45pm)
Ely Minor Injury Unit
Princess of Wales Hospital, Lynn Road, Ely, CB6 1DN. Tel: 01353 656675.
Monday – Friday: 8.30am-6pm (X-ray: 9am – 4.45pm) Saturday/Sunday: 8.30-6pm (No X-ray) Bank holidays: 8.30-6pm (No X-ray)
Wisbech Minor Injury Unit
North Cambridgeshire Hospital, The Park, Wisbech, PE13 3AB. Tel: 01945 468787
Monday – Friday: 8.30-6pm (X-ray: 9am – 4.45pm) Saturday/Sunday: closed Bank holidays: closed
Dental emergencies
For the Cambridgeshire Emergency Dental service ring 01223 471798.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01354 661922.
